CASE STUDY

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How Santa Margarita Toyota modernized warranty rate increase filing with AI — through Tekion and Loopra.

Santa Margarita Toyota · California Partner: Tekion One-pass OEM approval Months → days
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EXECUTIVE SUMMARY

Higher Rates. Cleaner Filing. Faster Path to Revenue.

Warranty rate increase filings are one of the most valuable Fixed Ops opportunities — and one of the hardest to get right. Santa Margarita Toyota used Loopra inside Tekion to analyze qualifying repair orders, evaluate every eligible filing window, and prepare accurate, OEM-ready submissions.

The results: meaningful recurring annual revenue recovered, one-pass OEM approval with no rebuttal cycles, and a dramatically streamlined filing process.

THE CHALLENGE

A High-Stakes Filing That’s Easy to Get Wrong

A successful warranty rate increase filing helps reimbursement catch up with fair-market retail labor rates and parts markups — often recovering hundreds of thousands of dollars a year. But state statutes, OEM rules, exclusions, documentation requirements, and messy RO data make the process complex and unforgiving. Even small mistakes can mean lower approved rates, long rebuttals, or rejection.

Santa Margarita Toyota needed a partner that could deliver on three priorities:

Priority 1

Optimal rates

Secure the highest fair and defensible reimbursement — no money left on the table.

Priority 2

One-pass accuracy

Minimize unnecessary OEM rebuttals and back-and-forth.

Priority 3

Fast execution

Move quickly from analysis to submission and get higher rates live sooner.

THE SOLUTION

AI-Powered Warranty Rate Filing, Built on Tekion

With Loopra integrated into Tekion, Santa Margarita Toyota managed its warranty rate increase filing through the platform it already uses every day.

  • AI reviews qualifying repair orders and evaluates every eligible filing window
  • Identifies the optimal reimbursement opportunity supported by the data
  • Checks filing requirements, flags questionable items, and prepares OEM-specific reports
  • Built-in filing rules add consistency; expert review covers where judgment matters

AI handles the analysis at scale. Rules keep filings consistent. Experts cover the edge cases.

Tekion powers the dealership. Loopra maximizes every filing.
THE RESULTS

What Santa Margarita Toyota Got

01

Optimal reimbursement rates

Loopra evaluated every eligible filing window to find the strongest opportunity supported by qualifying ROs — without compromising filing quality.

Significant annual revenue recovered

02

Accurate filing. One-pass approval.

AI analysis, built-in rules, and expert review caught qualification issues, calculation problems, and documentation gaps before submission.

No rebuttal rounds. No delay.

03

From months to hours

Santa Margarita Toyota moved from analysis to a submission-ready filing in two days instead of months — so higher rates could take effect sooner.

Weeks or months → a couple of days

“Loopra is an absolute game changer. The platform didn’t just speed up our process — it fundamentally transformed how we approach warranty reimbursement. Our team is more efficient, our revenue is up, and we finally have visibility into opportunities we were missing before.”

Santa Margarita Toyota California · Tekion dealership
WHY TEKION + LOOPRA

One Workflow. Less Manual Work. Stronger Submissions.

Tekion is the modern platform dealers run on. Loopra brings specialized AI-powered warranty rate increase filing into that ecosystem — so dealers move from analysis to an OEM-ready filing faster, with the accuracy and expert review a strong submission needs.

Streamlined

Fewer disconnected tools

File through the DMS workflow the store already uses every day.

Accurate

Built for OEM review

Qualification, calculations, and documentation checked before you submit.

Fast

Earlier rate uplift

Faster preparation means earlier submission — and higher rates in effect sooner.

Ready to Run This on Your Own Numbers?

A free, 20-minute review of your store’s warranty rate opportunity — the same path Santa Margarita Toyota used.

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