Privacy Policy

Effective Date: May 1, 2026

This Privacy Policy explains how the Warranty Reimbursement Automation service ("Service") collects, uses, and protects your personal and business data.

1. Information We Collect

Account Information: e.g. name, email, role, company
Operational Data: e.g. dealers information, warranty data, service history data (repair orders), documents you upload
Usage Data: e.g. IP address, browser type, pages visited, time on site

2. How We Use Your Information

To provide and maintain the Service
To improve the Service's performance and develop new features
To train AI models using aggregated and anonymized data
To respond to inquiries and provide customer support

We do not sell your data or use it for marketing purposes.

3. Data Sharing

We may share data only:

With necessary service providers bound by strict confidentiality and security obligations
As required by law or court order
To prevent fraud, abuse, or technical issues

4. Security

We implement technical and organizational measures to protect your data to our best efforts, including encryption, access controls, and system monitoring. However, no service or platform is completely secure.

5. Your Rights

You may request to access or delete your data
You may withdraw consent to data usage (may affect Service access)
To exercise these rights, contact contact@loopra.ai

6. Data Retention

We retain data only as long as necessary to operate the Service and fulfill legal or regulatory obligations. Upon account termination, we may anonymize or delete your data.

7. Third-Party Services

The Service may link to or integrate third-party services (e.g., data sources, cloud storage). We are not responsible for their privacy practices. Use of such services is subject to their privacy policies.

8. Cookies and Tracking Technologies

Our website uses a consent-based cookie management system. No non-essential cookies, pixels, analytics scripts, or tracking technologies are loaded until you provide explicit, affirmative consent through our cookie consent banner. You can change your preferences at any time by clicking "Manage Cookies" in the footer of any page.

We do not use session replay tools, keystroke logging, or any technology that records or transmits the content you type into forms or input fields to third parties in real time. Form data is only transmitted when you actively click a submit button.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale or sharing of personal information. We do not sell personal information as defined under the CCPA/CPRA.

Our website is designed to comply with the California Invasion of Privacy Act (CIPA) by ensuring that no communications are intercepted or transmitted to third parties without your prior, explicit consent.

10. International Use

If you access the Service from outside the U.S., your data may be transferred to and processed in the United States.

11. Policy Updates

We may revise this policy from time to time. Significant changes will be communicated via email or platform notification. Continued use of the Service after changes become effective means you agree to the revised Terms.

12. Governing Law

These policies are governed by the laws of the State of California. Disputes shall be resolved through binding arbitration in Santa Clara County unless otherwise required by applicable law.

By using the Service, you acknowledge that you have read, understood, and agree to the Privacy Policy.

For any questions about this Privacy Policy, contact: contact@loopra.ai